We are committed to providing you with the best quality and design, but due to the delicate nature of plants and flowers and the possibility of unforeseen circumstances, we do offer store credit or replacements only.
For cut flowers, fresh flower arrangements, orchid plants, green plants, succulents and topiaries, we offer store credit or replacements within 48 hours of receiving your order.
For home accessories and other merchandise, we offer store credit or exchange within 5 days of purchase, with a receipt. Items must be in good condition.
A written request for cancellation is required 12 hours prior to delivery of orders. Orders cannot be changed or canceled if items have been delivered. No Refunds. Store credit only. Please check carefully before submitting your order.
Please call us at 604-770-2240 or email info@tooka.ca with any questions or concerns.