Tooka Florist – Store Privacy

Last Updated: August 2026

Privacy Policy

At Tooka Florist (“Tooka,” “we,” “us,” or “our”), accessible at tooka.ca, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, who we may share it with, and the choices you have. By using tooka.ca, you agree to the practices described below. We operate out of North Vancouver, British Columbia, and we handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect the following categories of information: contact details such as your name, email address, phone number, and billing or delivery address; recipient details for gift orders, including the recipient’s name, address, and phone number, which are needed to complete delivery; order information such as items purchased, order value, delivery instructions, and gift messages; payment information processed securely through our third-party payment gateway (we do not store your full credit card number on our servers); and technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools like Google Analytics, Google Tag Manager, and Meta (Facebook) Pixel.

How We Use Your Information

We use the information we collect to process and fulfill your orders, including arranging delivery; to communicate with you about your order status, confirmations, and customer service inquiries; to send you promotional emails, seasonal offers, and updates if you have opted in to our mailing list, which you may unsubscribe from at any time; to improve our website, product offerings, and customer experience through analytics; to detect and prevent fraud, unauthorized transactions, and misuse of our website; and to comply with legal obligations, such as tax and accounting requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your cart contents, preferences, and login state, and to understand how visitors use our site so we can improve it. Third-party services such as Google Analytics and Meta Pixel may place cookies on your device to help us measure advertising performance. You can control or disable cookies through your browser settings, though doing so may affect certain features of the site, such as your ability to complete checkout.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers who help us operate our business, including our web hosting provider, payment processor, email delivery service, and delivery/courier partners, solely for the purpose of fulfilling the services they provide to us. We may also disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Tooka Florist, our customers, or others.

Data Security and Retention

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including secure server infrastructure and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We retain order and account information for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, and to request that we delete your personal information, subject to any legal obligations that require us to retain certain records. You may also opt out of marketing emails at any time by clicking the “unsubscribe” link included in every email we send. To exercise any of these rights, please contact us using the details at the end of this page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

Questions?

If you have any questions about our Privacy Policy, Shipping Policy, or Return & Refund Policy, please contact us:

Tooka Florist 1487 Barrow Street, North Vancouver, BC V7J 1B6 Phone: (604) 770-2240 Email: info@tooka.ca